Retail Shift Supervisor: Service, Merch & Ops

JDSports; Bournemouth; On-site; GBP 18,000 - 28,000; Full time

Job summary

JD Sports in Bournemouth is seeking a capable Supervisor to help the shop floor run smoothly and uphold our high service standards. You will support colleagues during shifts and assist Store Management with daily tasks.

The role focuses on delivering excellent customer service, supporting product placement, maintaining brand presentation, and ensuring accurate till operations are followed. A proactive, team‑oriented approach is essential.

Qualifications

• Must have supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills for guiding and supporting colleagues on the shop floor.
• Excellent attention to detail to uphold high service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Support sales by monitoring service levels and assisting with product placement.
• Maintain shop floor standards and brand presentation.
• Assist with opening/closing procedures, cashing up, and till operations.

Skills

Supervisory experience

Clear communication

Attention to detail

Retail knowledge

Job description

JD Sports in Bournemouth is seeking a capable Supervisor to help the shop floor run smoothly and uphold our high service standards. You will support colleagues during shifts and assist Store Management with daily tasks.

The role focuses on delivering excellent customer service, supporting product placement, maintaining brand presentation, and ensuring accurate till operations are followed. A proactive, team‑oriented approach is essential.