Shift Manager: Lead the Team to Brilliant Customer Experience

Greggs; Penrith; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and wellbeing app

Pension scheme

Job summary

Greggs is seeking a Shift Manager to lead store operations when the Manager is away, ensuring the team delivers outstanding customer experiences and maintains high standards. You will motivate staff, manage daily tasks, and help create a welcoming environment for all customers.

You will oversee food preparation, stock management, and store presentation, driving performance and ensuring smooth service across in-store, delivery, Click + Collect and drive-thru channels.

Qualifications

• Reliable with natural leadership abilities.
• Experience supervising a team in a customer-focused environment.
• Commitment to inclusive culture and exceptional service.

Responsibilities

• Lead the shop in the Manager's absence and drive daily operations.
• Motivate and engage the team to deliver excellent customer service.
• Ensure stock, displays and shop presentation are maintained.

Skills

Leadership

Customer service

Team motivation

Reliability

Job description

Greggs is seeking a Shift Manager to lead store operations when the Manager is away, ensuring the team delivers outstanding customer experiences and maintains high standards. You will motivate staff, manage daily tasks, and help create a welcoming environment for all customers.

You will oversee food preparation, stock management, and store presentation, driving performance and ensuring smooth service across in-store, delivery, Click + Collect and drive-thru channels.