Shift Manager: Lead a Friendly Team & Deliver Great Service

Greggs PLC; Redditch; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and wellbeing app

Pension scheme

Long service awards

Discounts on shopping

Job summary

Greggs PLC is seeking a Shift Manager to lead a shop team when the Manager isn’t present, ensuring customers have a brilliant experience whether in-store or online. You’ll supervise, motivate, and ensure product preparation and displays meet high standards while supporting a positive, inclusive culture.

You’ll be responsible for guiding staff during shifts, maintaining shop presentation, and delivering consistent service across all channels, including Click+Collect and delivery.

Qualifications

• Previous supervisory experience in a similar environment.
• Strong customer focus.
• Ability to lead a team during shifts.

Responsibilities

• Inspire the team to maintain excellent shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products including sandwiches and oven management.
• Ensure displays are fully stocked with varied items.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs PLC is seeking a Shift Manager to lead a shop team when the Manager isn’t present, ensuring customers have a brilliant experience whether in-store or online. You’ll supervise, motivate, and ensure product preparation and displays meet high standards while supporting a positive, inclusive culture.

You’ll be responsible for guiding staff during shifts, maintaining shop presentation, and delivering consistent service across all channels, including Click+Collect and delivery.