Shift Manager: Lead a Fast-Paced Team & Delight Customers

Greggs plc; Farnborough; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay weekly

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Wellbeing app

Holiday entitlement

Pension scheme

Employee assistance

Long service awards

Savings discounts

Job summary

Greggs plc is hiring a Shift Manager to join our customer‑first team in the UK. You will be responsible for looking after the shop when the Manager isn’t around, inspiring and guiding the team, and ensuring an amazing customer experience across in-store, delivery, Click+Collect and drive-thru channels.

You’ll lead by example, prepare products, and keep displays stocked and shop space clean. We offer weekly pay, colleague discounts, free hot drinks, paid breaks, profit sharing, and a strong

Qualifications

• Reliable and demonstrates natural leadership abilities with a passion for delivering exceptional customer service.
• Supportive of an inclusive culture and valuing difference.
• Has previous team supervisory experience in a customer‑focused environment.

Responsibilities

• Lead the shop team and maintain high standards in the manager's absence.
• Serve customers quickly and courteously in-store and online channels.
• Prepare products, manage ovens and displays, and ensure stock levels.
• Keep the shop clean, tidy and presentable throughout the shift.

Skills

Leadership

Team supervision

Customer service

Reliability

Job description

Greggs plc is hiring a Shift Manager to join our customer‑first team in the UK. You will be responsible for looking after the shop when the Manager isn’t around, inspiring and guiding the team, and ensuring an amazing customer experience across in-store, delivery, Click+Collect and drive-thru channels.

You’ll lead by example, prepare products, and keep displays stocked and shop space clean. We offer weekly pay, colleague discounts, free hot drinks, paid breaks, profit sharing, and a strong