Shift Manager: Lead a Fast, Customer‑Focused Team

Greggs PLC; Caerphilly; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Employee discount up to 50%

Free hot drinks

Paid breaks

Profit share

Health and wellbeing app

Holiday entitlement grows

Share plans

Pension scheme with employer match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shift Manager in Caerphilly, Wales. You will lead the shop on a shift, drive excellent customer service, and support a busy, multi‑channel environment including in‑store and online orders.

You will manage product preparation, oven handling, and display stock while maintaining a clean, welcoming shop. Previous supervisory experience in a retail setting is valued, with a commitment to an inclusive culture.

Qualifications

• Reliable with natural leadership abilities and a passion for delivering exceptional customer service.
• Supportive of an inclusive culture and valuing diversity.
• Experience supervising a team in a customer‑facing environment is preferred.

Responsibilities

• Lead the shop team on shift and uphold Greggs’ service standards.
• Serve customers quickly and warmly, modelling a positive approach.
• Prepare products and manage ovens, ensuring safe, high‑quality outputs.
• Keep displays stocked and the shop clean, presentable and welcoming.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs PLC is seeking a Shift Manager in Caerphilly, Wales. You will lead the shop on a shift, drive excellent customer service, and support a busy, multi‑channel environment including in‑store and online orders.

You will manage product preparation, oven handling, and display stock while maintaining a clean, welcoming shop. Previous supervisory experience in a retail setting is valued, with a commitment to an inclusive culture.