Shift Manager: Lead a Winning Team & Customer Experience

Greggs PLC; Motherwell; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit share

Health and wellbeing app

Holiday entitlement grows

Colleague share plans

Pension scheme (7% matching)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shift Manager to lead a shop in the UK. You will look after the shop when the Manager isn’t around and motivate the team to deliver excellent customer service across in-shop and online orders.

You’ll manage product preparation, maintain high store standards, and ensure displays are well stocked. The role emphasises inclusivity, reliability, and leadership in a busy retail environment.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
• If you’ve got previous supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Skills

Leadership

Customer service

Job description

Greggs PLC is seeking a Shift Manager to lead a shop in the UK. You will look after the shop when the Manager isn’t around and motivate the team to deliver excellent customer service across in-shop and online orders.

You’ll manage product preparation, maintain high store standards, and ensure displays are well stocked. The role emphasises inclusivity, reliability, and leadership in a busy retail environment.