Shift Manager - Lead a Fast, Friendly Customer Team

Greggs plc; Pontyclun; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free drinks

Paid breaks

Profit sharing

Health app

Holiday growth

Share plans

Pension match

EAP

Long service awards

Shopping discounts

Job summary

Greggs plc in Pontyclun is seeking a Shift Manager to lead the shop in the Manager's absence and ensure a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru channels.

You will inspire the team, lead by example, prepare sandwiches and manage ovens, keep displays stocked, and maintain a clean, welcoming store. This role offers weekly pay, colleague discounts, free drinks, and a range of benefits.

Qualifications

• Previous supervisory or team-leading experience in a customer-focused environment.
• Strong communication and organisational skills.
• Reliable with a passion for delivering great service.

Responsibilities

• Inspire and lead the team to uphold high shop standards.
• Serve customers quickly and with a friendly approach.
• Prepare products and manage oven operations during shifts.
• Keep displays stocked and the store clean and presentable.

Skills

Leadership

Customer service

Team supervision

Retail operations

Job description

Greggs plc in Pontyclun is seeking a Shift Manager to lead the shop in the Manager's absence and ensure a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru channels.

You will inspire the team, lead by example, prepare sandwiches and manage ovens, keep displays stocked, and maintain a clean, welcoming store. This role offers weekly pay, colleague discounts, free drinks, and a range of benefits.