Shift Manager - Lead a Customer-First Team + Profit Share

Greggs plc; Greater Manchester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit sharing (10% of profits)

Health and Wellbeing App

Holiday entitlement grows

Colleague share plans

Pension scheme (company match up to 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is looking for a Shift Manager in Greater Manchester to lead a fast‑paced team and oversee shop operations when the Manager is away. You will drive customer satisfaction, manage breaks, and ensure products are prepared to standard across in‑shop, Click+Collect and delivery channels.

You’ll inspire and guide colleagues, maintain high service levels, and support a positive working culture within a busy bakery environment.

Qualifications

• Proven leadership abilities in a customer‑facing setting.
• Experience supervising a small team.
• Able to motivate colleagues and deliver great service.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked and shop tidy for a great customer experience.
• Ensure the shop is clean, presentable and well‑maintained.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is looking for a Shift Manager in Greater Manchester to lead a fast‑paced team and oversee shop operations when the Manager is away. You will drive customer satisfaction, manage breaks, and ensure products are prepared to standard across in‑shop, Click+Collect and delivery channels.

You’ll inspire and guide colleagues, maintain high service levels, and support a positive working culture within a busy bakery environment.