Shift Manager: Lead a Fast, Customer-First Bakery Team

Greggs PLC; Spennymoor; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement growth

Pension scheme

Employee assistance app

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead a shop when the Store Manager is away. You will inspire and develop the team, ensuring excellent customer service while managing a busy retail environment.

You will prepare products, stock displays, keep the shop clean and presentable, and ensure smooth operation across channels including in-shop, delivery, Click+Collect and drive-thru. This is a hands-on, customer-first role requiring reliable leadership and flexible

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Ability to lead and motivate a team during busy shifts.
• Proven commitment to delivering excellent customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches and ovens management.
• Ensure displays are stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable throughout shifts.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead a shop when the Store Manager is away. You will inspire and develop the team, ensuring excellent customer service while managing a busy retail environment.

You will prepare products, stock displays, keep the shop clean and presentable, and ensure smooth operation across channels including in-shop, delivery, Click+Collect and drive-thru. This is a hands-on, customer-first role requiring reliable leadership and flexible