Shift Manager - Lead a Customer-First Team

Greggs; Northampton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit share for colleagues

Health and Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme (7% match)

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs in Northampton is hiring a Shift Manager to join our store team. You will help lead the shop when the Manager isn’t present, motivate colleagues and ensure you have what you need to do an amazing job.

You’ll oversee in-store and delivery channels, drive excellent customer experiences, and set a strong example for the team. Responsibilities include inspiring the team, serving customers quickly and warmly, preparing products and keeping displays stocked, while maintaining a clean and

Qualifications

• Reliable and capable of showing natural leadership.
• Passionate about delivering exceptional customer service.
• Previous supervisory experience in a customer‑focused environment is desirable.

Responsibilities

• Inspire the team to deliver excellent results and maintain high shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches, and manage ovens.
• Ensure displays are stocked with a wide range of choices for customers.
• Keep the shop clean, tidy and presentable throughout the shift.

Skills

Leadership

Customer service

Team supervision

Inclusive culture awareness

Job description

Greggs in Northampton is hiring a Shift Manager to join our store team. You will help lead the shop when the Manager isn’t present, motivate colleagues and ensure you have what you need to do an amazing job.

You’ll oversee in-store and delivery channels, drive excellent customer experiences, and set a strong example for the team. Responsibilities include inspiring the team, serving customers quickly and warmly, preparing products and keeping displays stocked, while maintaining a clean and