Shift Manager: Lead a Busy Shop & Deliver Wow Service

Greggs PLC; Biggleswade; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme (7% match)

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs plc is looking for a proactive Shift Manager to lead a busy shop and deliver great customer service across in-store, delivery, Click+Collect and online orders. You’ll join the management team and help run the store when the Manager isn’t around.

You’ll inspire the team, lead by example, prepare products and manage the ovens, ensure displays are fully stocked, keep the shop clean and welcoming, and support colleagues to meet high standards every shift.

Qualifications

• Previous supervisory experience in a customer‑facing environment.
• Reliable, capable of leading a team and delivering exceptional service.

Responsibilities

• Inspire the team to deliver great results and maintain high shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays stocked with a wide range of options for customers.
• Maintain a clean, tidy and presentable shop at all times.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is looking for a proactive Shift Manager to lead a busy shop and deliver great customer service across in-store, delivery, Click+Collect and online orders. You’ll join the management team and help run the store when the Manager isn’t around.

You’ll inspire the team, lead by example, prepare products and manage the ovens, ensure displays are fully stocked, keep the shop clean and welcoming, and support colleagues to meet high standards every shift.