Shift Manager

Wendy's Merantun Way Colliers Wood - 15091; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Training programmes

Leadership coaching

Supportive team culture

Impactful work

Job summary

Wendy's is seeking a Shift Manager in Greater London to lead the restaurant team and deliver exceptional customer experiences. You will oversee opening/closing, maintain food safety standards, and support the GM in reaching operational goals.

Ideal candidates bring hospitality or fast-paced retail experience, strong communication, and a passion for coaching others while handling shift work, evenings, and weekends. Training and development are available to grow your career with Wendy's.

Qualifications

• Experience in hospitality or fast-paced retail
• Experience supervising or leading a team
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure

Responsibilities

• Lead and motivate team members during your shift
• Create a positive, energetic, and inclusive team environment
• Ensure food quality, food safety, and cleanliness standards are maintained
• Support training, coaching, and development of crew members
• Help manage labour, productivity, and shift performance
• Handle customer feedback professionally and resolve issues quickly
• Complete opening and closing procedures and ensure restaurant is ready for business
• Support the Restaurant General Manager in achieving operational and financial goals

Skills

Leadership

Team supervision

Communication

Problem solving

Customer service

Flexibility

Shift work

Job description

Shift Manager

Lead the Team. Delight Every Customer. Grow Your Career.

At Wendy's, we're all about great food, great people, and creating great experiences. As a Shift Manager, you'll be at the heart of our restaurant operations, leading teams, inspiring others, and ensuring every customer leaves with a smile.

This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and is ready to take the next step in their hospitality or retail career. Whether you're already managing shifts or looking to move into leadership, we'll provide the training and support to help you succeed.

Your permanent home restaurant will be assigned within the Northwest region. As Wendy's continues to grow, there may be opportunities in the future to relocate to another restaurant to support new openings, business needs, or your own career development.

What You'll Be Doing

As a Shift Manager, you'll play a key role in delivering exceptional customer experiences while supporting the day-to-day running of the restaurant. You'll:

• Lead and motivate team members during your shift
• Create a positive, energetic, and inclusive team environment
• Ensure food quality, food safety, and cleanliness standards are always maintained
• Support the training, coaching, and development of crew members
• Help manage labour, productivity, and shift performance
• Handle customer feedback professionally and resolve issues quickly
• Complete opening and closing procedures and ensure restaurants are ready for business
• Support the Restaurant General Manager in achieving operational and financial goals

What We're Looking For

We're looking for leaders who bring energy, positivity, and a passion for people.

You’ll ideally have:

• Previous experience in hospitality, retail, customer service, or a similar fast-paced environment
• Experience supervising or leading a team
• Strong communication and problem-solving skills
• The ability to stay calm under pressure and multitask effectively
• A genuine passion for delivering outstanding customer service
• Flexibility to work various shifts, including evenings and weekends
• A commitment to maintaining high food safety and operational standards

Why Wendy's?

When you join Wendy's, you become part of a globally recognised brand that's growing across the UK.

We offer:

• Competitive pay
• Career progression opportunities
• Structured training and development programmes
• Leadership development and coaching
• A supportive team culture
• The opportunity to make a real impact every day

Opportunities to Grow

As a Shift Manager, you'll have the opportunity to build expertise across a variety of leadership areas, including:

Operations Leadership

Lead successful openings and closings, ensure operational excellence, and drive shift performance.

Kitchen Leadership

Champion food quality, production standards, and food safety while developing kitchen team members.

Customer Service Leadership

Create memorable customer experiences, coach teams on service excellence, and foster a culture that keeps customers coming back.

Ready to Join the Wendy's Family?

If you're passionate about people, love working in a fast-paced environment, and are looking for a role where you can develop your leadership skills and build your career, we'd love to hear from you.