Shift Manager

Wendy's Croydon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Free meals

Career progression

Employee assistance

Job summary

Wendy's Croydon is seeking a Shift Manager to lead a fast-paced team in a busy restaurant. You will drive excellent customer service, manage daily operations, and model Wendy's standards with enthusiasm.

We value flexibility and leadership, with opportunities for career progression and a focus on guest satisfaction. You’ll work closely with the team to ensure smooth shifts and compliant food safety practices across all activities.

Qualifications

• Experience leading people in a busy service environment.
• Strong customer service and people-management capabilities.
• Fully flexible work availability and willingness to travel as needed.

Responsibilities

• Lead and support a team to ensure fast, friendly service.
• Handle customer issues with composure and leadership.
• Ensure food safety standards and procedures are followed.
• Onboard and train new team members to maintain standards.

Skills

People leadership

Customer service

Flexibility

Job description

Why Wendy's?

In 1969, Dave Thomas brought his square burgers to the table and changed the game. In 2021 we landed in the UK to do the same; and we’re staying for good.

Here at Wendy's, we like our food how we like our ideas: fresh. That's why we've introduced fun, flexible working. No zero-hour contracts. No nonsense.

Just like one of our unique, perfectly balanced, everyday fresh burgers, your new career will be built specially for you. Whatever your needs are, we're ready to embrace them, allowing you to be who you want to be.

Shift Manager

The benefits:

• Target annual bonus of 10%, paid quarterly


• Free meals while working and discounts on days off


• Opportunities for career progression & development


• Employee Assistance Program: no-cost access to mental health services, legal guidance, financial advice, and more.

What you'll do:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.


• Whatever comes up with a customer - good or bad - you handle it like a leader.


• You get how things work here, and make sure new team members know it, too.


• You make sure food safety standards and procedures are on point

What you bring to the table:

• Experience of leading people, even better if you did it in a food service environment.


• 1 year of line operations experience; with demonstrated ability to lead and manage operations in a fast-paced environment.


• 1 year of management experience.


• Fully flex work availability

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.


• Stand and move for most - if not all - of your shift.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

Wendy's® was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Wendy’s is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy’s Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide! We have a vision of becoming the world’s most thriving and beloved restaurant brand. For more information connect with us on Twitter and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.