Shift Leader — Build Teams, Elevate Service

Wendy's Liverpool; Knowsley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Career progression opportunities

Structured training and development

Leadership development and coaching

Supportive team culture

Impactful work every day

Job summary

Wendy's in the Northwest region is seeking a proactive Shift Manager to lead teams and deliver exceptional customer experiences in a fast-paced environment. This role offers training and development to help you succeed, with a permanent home restaurant assigned within the Northwest region and potential future relocations to support openings.

You will oversee opening/closing, drive operational performance, and contribute to a positive, inclusive team culture while upholding food safety and

Qualifications

• Experience supervising or leading a team.
• Strong communication and problem‑solving skills.
• Flexibility to work evenings and weekends.
• Commitment to high food safety and operational standards.
• Experience in hospitality, retail, or similar fast-paced environment.

Responsibilities

• Lead and motivate team members during your shift.
• Ensure food quality, safety and cleanliness standards.
• Support training and development of crew members.
• Help manage labour, productivity, and shift performance.
• Handle customer feedback professionally and resolve issues.
• Complete opening and closing procedures.
• Support the GM in achieving operational and financial goals.

Skills

Leadership

Team supervision

Customer service

Communication

Job description

Wendy's in the Northwest region is seeking a proactive Shift Manager to lead teams and deliver exceptional customer experiences in a fast-paced environment. This role offers training and development to help you succeed, with a permanent home restaurant assigned within the Northwest region and potential future relocations to support openings.

You will oversee opening/closing, drive operational performance, and contribute to a positive, inclusive team culture while upholding food safety and