Shift Manager

Wendy's Merantun Way Colliers Wood; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career progression opportunities

Structured training and development

Leadership development and coaching

A supportive team culture

Opportunity to make a real impact

Job summary

Wendy's is seeking a Shift Manager to lead the restaurant team in a fast-paced environment, ensuring memorable customer experiences and consistent operational excellence. You will motivate staff, uphold food safety, and support daily operations to meet goals.

You will develop leadership skills through training and coaching, manage labour and shift performance, and work with the Restaurant General Manager to drive guest satisfaction and business results.

Qualifications

• Experience in hospitality, retail, or similar fast-paced environments.
• Experience supervising or leading a team.
• Strong communication and problem-solving skills.
• Ability to stay calm under pressure and multitask.
• Commitment to high food safety and operational standards.

Responsibilities

• Lead and motivate team members during your shift.
• Create a positive, energetic, and inclusive team environment.
• Ensure food quality, food safety, and cleanliness standards are always maintained.
• Support the training, coaching, and development of crew members.
• Help manage labour, productivity, and shift performance.
• Handle customer feedback professionally and resolve issues quickly.
• Complete opening and closing procedures and ensure restaurants are ready for business.
• Support the Restaurant General Manager in achieving operational and financial goals.

Skills

People leadership

Team motivation

Communication

Problem solving

Customer service

Flexibility

Job description

Shift Manager

Lead the Team. Delight Every Customer. Grow Your Career.

At Wendy's, we're all about great food, great people, and creating great experiences. As a Shift Manager, you'll be at the heart of our restaurant operations, leading teams, inspiring others, and ensuring every customer leaves with a smile.

This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and is ready to take the next step in their hospitality or retail career. Whether you're already managing shifts or looking to move into leadership, we'll provide the training and support to help you succeed.

Your permanent home restaurant will be assigned within the Northwest region. As Wendy's continues to grow, there may be opportunities in the future to relocate to another restaurant to support new openings, business needs, or your own career development.

What You'll Be Doing

As a Shift Manager, you'll play a key role in delivering exceptional customer experiences while supporting the day-to-day running of the restaurant. You'll:

• Lead and motivate team members during your shift
• Create a positive, energetic, and inclusive team environment
• Ensure food quality, food safety, and cleanliness standards are always maintained
• Support the training, coaching, and development of crew members
• Help manage labour, productivity, and shift performance
• Handle customer feedback professionally and resolve issues quickly
• Complete opening and closing procedures and ensure restaurants are ready for business
• Support the Restaurant General Manager in achieving operational and financial goals

What We're Looking For

We're looking for leaders who bring energy, positivity, and a passion for people.

You’ll ideally have:

• Previous experience in hospitality, retail, customer service, or a similar fast-paced environment
• Experience supervising or leading a team
• Strong communication and problem-solving skills
• The ability to stay calm under pressure and multitask effectively
• A genuine passion for delivering outstanding customer service
• Flexibility to work various shifts, including evenings and weekends
• A commitment to maintaining high food safety and operational standards

Why Wendy's?

When you join Wendy's, you become part of a globally recognised brand that's growing across the UK.

We offer:

• Competitive pay
• Career progression opportunities
• Structured training and development programmes
• Leadership development and coaching
• A supportive team culture
• The opportunity to make a real impact every day

Opportunities to Grow

As a Shift Manager, you'll have the opportunity to build expertise across a variety of leadership areas, including:

Operations Leadership

Lead successful openings and closings, ensure operational excellence, and drive shift performance.

Kitchen Leadership

Champion food quality, production standards, and food safety while developing kitchen team members.

Customer Service Leadership

Create memorable customer experiences, coach teams on service excellence, and foster a culture that keeps customers coming back.

Ready to Join the Wendy's Family?

If you're passionate about people, love working in a fast-paced environment, and are looking for a role where you can develop your leadership skills and build your career, we'd love to hear from you.