Shift Leader — Retail Team, Service Excellence & Flex Hours

Tesco UK; Bethesda; On-site; GBP 14,000 - 21,000; Part time

Job summary

Tesco UK is seeking a Shift Lead to drive store performance and deliver a great customer experience. You will lead the team in-store, coordinating across departments and acting as the go-to person for daily operations.

The role emphasizes coaching colleagues, building inclusive team relationships, and making balanced decisions to adapt to change while serving customers and the community.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication skills and ability to lead a team.
• Customer-focused mindset with a passion for great service.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and support colleagues with day-to-day queries.
• Coach colleagues, provide feedback and role-model great service.

Skills

Team leadership

Customer service

Communication

Adaptability

Tools

Retail systems

Job description

Tesco UK is seeking a Shift Lead to drive store performance and deliver a great customer experience. You will lead the team in-store, coordinating across departments and acting as the go-to person for daily operations.

The role emphasizes coaching colleagues, building inclusive team relationships, and making balanced decisions to adapt to change while serving customers and the community.