Shift Leader — Drive Service & Team Excellence

Tesco PLC; Riverview Park; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible schedule

Colleague discount

Wellbeing services

Life cover

Pension scheme

Employee benefits

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to supervise store teams and ensure excellent customer service. You will lead day-to-day store operations, motivate colleagues, and act as the front-line leader in the Manager's absence to maintain smooth running and responsive service.

The role emphasizes flexibility, inclusivity, and a strong customer focus, with opportunities to grow within a large nationwide retailer and contribute to a positive store environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people skills.
• Customer-focused with ability to inspire a team.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate with all store areas and colleagues to handle day-to-day operations.
• Build inclusive relationships and coach colleagues for best service.
• Lead store in the Manager's absence and make balanced decisions.

Skills

Leadership

Retail experience

Communication

Customer service

Job description

Tesco PLC is seeking a Shift Lead to supervise store teams and ensure excellent customer service. You will lead day-to-day store operations, motivate colleagues, and act as the front-line leader in the Manager's absence to maintain smooth running and responsive service.

The role emphasizes flexibility, inclusivity, and a strong customer focus, with opportunities to grow within a large nationwide retailer and contribute to a positive store environment.