Shift Leader — Flexible Hours, Great Service, Retail

Tesco PLC; Ascot; On-site; GBP 2,148,000 - 2,356,000; Part time

Benefits offered by this job

Flexible working hours

Colleague Clubcard discount

Wellbeing support

Life cover and pension contributions

Cycle-to-work scheme

Job summary

Tesco PLC is seeking a Shift Lead to drive in-store customer service and daily operations in our UK stores. You will lead the team, support colleagues across departments, and step in during the Manager's absence, ensuring a smooth, customer-focused shopping experience.

We champion inclusivity, strong communication, and agile responses to changing store needs. Expect flexible hours, a focus on service excellence, and opportunities to develop leadership skills within a large retail network.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong people skills and ability to coach colleagues.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence with balanced, flexible decision-making.
• Coach colleagues, give feedback and model great service.
• Be a visible, proactive leader focused on customer care and store performance.

Skills

Team leadership

Customer service

Communication

Job description

Tesco PLC is seeking a Shift Lead to drive in-store customer service and daily operations in our UK stores. You will lead the team, support colleagues across departments, and step in during the Manager's absence, ensuring a smooth, customer-focused shopping experience.

We champion inclusivity, strong communication, and agile responses to changing store needs. Expect flexible hours, a focus on service excellence, and opportunities to develop leadership skills within a large retail network.