Shift Leader - Retail Ops & Customer Experience

One Stop Stores Ltd; Taunton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Job summary

One Stop is seeking a Shift Leader to join our Taunton-based store in the United Kingdom. You will run duty shifts, coordinate a team, and ensure a clean, well-presented store that delivers a great shopping experience.

You’ll coach colleagues on the job, monitor store performance, and drive practical actions to improve service while keeping safety and customer satisfaction at the heart of everything you do.

Qualifications

• Excellent communication and customer service skills.
• Ability to lead a team and coach colleagues.
• Attention to detail and ability to manage priorities.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Ensure the store is clean, tidy, and well presented.
• Prioritise replenishment of products that matter to customers.
• Ensure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for overcharges and prevent recurrences.
• Proactively manage queues to deliver a great shopping trip for customers.
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns.
• Be knowledgeable about the store and drive practical actions to improve.

Skills

Communication

Customer focus

Problem solving

Teamwork

Attention to detail

Adaptability

Technical skills

Time management

Job description

One Stop is seeking a Shift Leader to join our Taunton-based store in the United Kingdom. You will run duty shifts, coordinate a team, and ensure a clean, well-presented store that delivers a great shopping experience.

You’ll coach colleagues on the job, monitor store performance, and drive practical actions to improve service while keeping safety and customer satisfaction at the heart of everything you do.