Shift Leader: Lead the Café Team & Craft Coffee

Caffè Nero; Cookstown; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Unlimited drinks

75% off food & drinks on shift

50% off drinks off shift

Refer-a-Friend up to £750

Length of service recognition

Benefits platform discounts

Nero 90 bonus

Job summary

Caffè Nero in Cookstown is seeking a Shift Leader to run shifts, lead the team by example and deliver outstanding service to every customer.

Comprehensive training is provided, with clear opportunities to grow. No prior coffee experience is required—just a positive attitude and energy to help create memorable experiences.

Benefits include generous staff discounts, ongoing training, recognition programs and a supportive, fun team culture across the store network.

Qualifications

• Experience as a supervisor or team leader is preferred.
• No coffee experience required, training provided.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead store shifts and guide the team by example.
• Deliver excellent service in-store and during deliveries.
• Ensure safety, cleanliness and readiness of service areas.
• Support development and coaching of team members.
• Contribute to a positive customer experience with personalised service.

Skills

Shift leadership

Team supervision

Customer service

Training

Job description

Caffè Nero in Cookstown is seeking a Shift Leader to run shifts, lead the team by example and deliver outstanding service to every customer.

Comprehensive training is provided, with clear opportunities to grow. No prior coffee experience is required—just a positive attitude and energy to help create memorable experiences.

Benefits include generous staff discounts, ongoing training, recognition programs and a supportive, fun team culture across the store network.