Shift Leader: Lead Teams, Deliver Great Service

Tesco UK; Brigg; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead position in the United Kingdom is a frontline leadership role focused on delivering an outstanding in-store experience for customers. You will guide a team, coordinate day-to-day operations and support colleagues across departments to ensure smooth store performance.

The role emphasizes coaching, clear communication, and a proactive approach to service, with opportunities to grow within a large retailer committed to inclusivity and development.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong commitment to delivering excellent customer service.
• Clear communication and ability to keep the team informed.
• Natural leader who motivates and inspires staff to achieve results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues on day-to-day operations.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and modelling great service.

Skills

Team leadership

Customer service

Communication

Job description

Tesco Shift Lead position in the United Kingdom is a frontline leadership role focused on delivering an outstanding in-store experience for customers. You will guide a team, coordinate day-to-day operations and support colleagues across departments to ensure smooth store performance.

The role emphasizes coaching, clear communication, and a proactive approach to service, with opportunities to grow within a large retailer committed to inclusivity and development.