Store Shift Lead — Lead Team, Deliver Great Service

TESCO UK; Accrington; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead position within Tesco stores in the United Kingdom offers an opportunity to lead a diverse team and ensure excellent customer service. You will be responsible for coordinating daily operations, supporting colleagues, and maintaining a welcoming store environment.

The role requires strong leadership, effective communication, and the ability to adapt to changing store priorities, while ensuring customers are served efficiently and respectfully.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Ability to coach colleagues, give feedback and model great service.
• Strong communication skills and the ability to keep the team informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Staying curious and seeking opportunities to serve customers, communities, and planet better.

Skills

Team leadership

Customer service focus

Strong communication

Flexibility

Job description

Tesco Shift Lead position within Tesco stores in the United Kingdom offers an opportunity to lead a diverse team and ensure excellent customer service. You will be responsible for coordinating daily operations, supporting colleagues, and maintaining a welcoming store environment.

The role requires strong leadership, effective communication, and the ability to adapt to changing store priorities, while ensuring customers are served efficiently and respectfully.