Shift Leader: Inspire a Fast, Friendly Customer Experience

Greggs Plc; London Borough of Bexley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Colleague discount

Free drinks on shift

Paid breaks

Profit sharing

Wellbeing app

Holiday growth

Share plans

Pension scheme

Employee assistance app

Long service awards

Discounts

Job summary

Greggs Plc is seeking a Shift Manager to lead the shop in the Manager's absence and coach the team to deliver outstanding customer service. You will oversee service across in-store, delivery, Click + Collect and drive-thru channels, ensuring a brilliant shopping experience for every customer.

Responsibilities include inspiring the team, leading by example, preparing products, and maintaining presentation and cleanliness. We value inclusivity and a proactive approach to staff development.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Strong leadership and people management skills.
• Ability to motivate and engage a team to deliver great service.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches, and manage ovens during shifts.
• Ensure displays are fully stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable at all times.

Skills

Leadership

Customer service

Team supervision

Fast-paced environment

Job description

Greggs Plc is seeking a Shift Manager to lead the shop in the Manager's absence and coach the team to deliver outstanding customer service. You will oversee service across in-store, delivery, Click + Collect and drive-thru channels, ensuring a brilliant shopping experience for every customer.

Responsibilities include inspiring the team, leading by example, preparing products, and maintaining presentation and cleanliness. We value inclusivity and a proactive approach to staff development.