Shift Leader: Fast, Friendly Service & Team Mentorship

Greggs plc; Castle Point; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme matching 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Manager isn’t around, inspire the team and ensure a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru. You’ll prepare products, including sandwiches, manage ovens, keep displays stocked, and maintain a clean, welcoming shop.

You’ll coach colleagues, respond to customer needs quickly, and help maintain our inclusive culture.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
• If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Manager isn’t around, inspire the team and ensure a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru. You’ll prepare products, including sandwiches, manage ovens, keep displays stocked, and maintain a clean, welcoming shop.

You’ll coach colleagues, respond to customer needs quickly, and help maintain our inclusive culture.