Shift Manager — Lead a fast, friendly customer team

Greggs plc; Easter Howgate; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Discount for self and family

Free hot drinks

Paid breaks

Profit sharing 10%

Health & Wellbeing app

Holiday entitlement growth

Share plans

Pension matching 7%

Employee assistance program

Long service awards

Savings & discounts

Job summary

Greggs plc in the United Kingdom seeks a Shift Manager to lead the shop when the Manager is away, motivating the team to deliver great service. You will ensure product preparation, oven management, and a clean, inviting store experience for customers across in-shop, delivery, Click+Collect and drive-thru channels.

You will oversee shifts, model fast, friendly service and maintain high standards while supporting an inclusive culture and colleague development.

Qualifications

• Reliable with natural leadership abilities and a passion for exceptional customer service.
• Inclusive culture mindset, valuing difference and teamwork.
• Previous supervisory experience in a customer‑facing environment.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including making sandwiches and operating ovens.
• Keep displays fully stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable at all times.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc in the United Kingdom seeks a Shift Manager to lead the shop when the Manager is away, motivating the team to deliver great service. You will ensure product preparation, oven management, and a clean, inviting store experience for customers across in-shop, delivery, Click+Collect and drive-thru channels.

You will oversee shifts, model fast, friendly service and maintain high standards while supporting an inclusive culture and colleague development.