Shift Leader: Guest Experience & Service

The Rank Group plc; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Paid breaks

Rewards platform

Job summary

Mecca is recruiting a Team Leader to run your area on shift, setting pace and standards so guests have a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks and keep service moving - escalating issues when needed.

You’ll lead front line teams to hit guest satisfaction KPIs: service speed, cleanliness, and overall experience, while ensuring safety and compliance.

Qualifications

• Front line leadership experience in hospitality/retail/leisure.
• Ability to brief and motivate a team during live service.
• Experience staffing and coordinating breaks to keep speed of service.
• Strong customer focus and problem-solving.

Responsibilities

• Lead the shift, brief the team, and manage rota within your zone.
• Coordinate breaks and ensure service moves smoothly.
• Escalate issues when needed and maintain safety and compliance.
• Coach in the moment to recognise great service.

Skills

Strong people skills

Organised, proactive, and calm in a

Experience guiding a team in hosp/ret/

Job description

Mecca is recruiting a Team Leader to run your area on shift, setting pace and standards so guests have a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks and keep service moving - escalating issues when needed.

You’ll lead front line teams to hit guest satisfaction KPIs: service speed, cleanliness, and overall experience, while ensuring safety and compliance.