Slots Team Leader | Lead Guest Service & Growth

Mecca; Beeston; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Rewards platform

50% off food & drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Mecca in the United Kingdom is hiring a Slots Team Leader who shines with customers and delivers outstanding service. You'll lead on shift, brief and motivate the team, manage rota within your zone and keep service moving to ensure a brilliant guest experience.

You’ll bring strong people skills, calm energy in a fast-paced environment, and experience guiding a team in hospitality or leisure. Training on safer gambling will be provided, and the role offers a competitive hourly rate, paid breaks,

Qualifications

• Strong people skills and a customer-first mindset.
• Organised and proactive, with calm leadership in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the team on shift to set pace and standards.
• Brief the team, manage rota within your zone, coordinate breaks, and keep service moving.
• Escalate issues when needed and drive guest satisfaction KPIs.
• Coach in the moment and provide practical feedback to colleagues.
• Ensure safety and compliance checks are completed.

Skills

Strong people skills

Organised

Proactive

Calm under pressure

Team leadership in hospitality/retail/

Job description

Mecca in the United Kingdom is hiring a Slots Team Leader who shines with customers and delivers outstanding service. You'll lead on shift, brief and motivate the team, manage rota within your zone and keep service moving to ensure a brilliant guest experience.

You’ll bring strong people skills, calm energy in a fast-paced environment, and experience guiding a team in hospitality or leisure. Training on safer gambling will be provided, and the role offers a competitive hourly rate, paid breaks,