Assistant Manager: Lead Guest Experience & Team Growth

Rank Group; Leeds; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Paid Breaks

Exclusive Rewards Platform

50% Off Food & Soft Drinks

Pension & Life Assurance

Company Sick Pay Scheme

Career Development

Job summary

Mecca Bingo is hiring an Assistant Manager to lead and energise a frontline team, delivering memorable guest experiences across the venue. You will work closely with the General Manager to set standards, motivate staff and create a welcoming atmosphere for every guest.

The role requires proven leadership, strong customer focus, and hands-on operational know-how to optimise daily operations and coach the team towards high performance.

Qualifications

• Leadership Experience in a fast-paced customer environment.
• Strong customer-focused mindset delivering memorable experiences.
• Solid operational knowledge to oversee daily venue activities.
• Excellent communication with guests and colleagues at all levels.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.

Skills

Leadership Experience

Customer-Focused Mindset

Operational Know-How

Great Communication Skills

Hands-On Attitude

Commercial Awareness

Adaptability

Team Development Skills

Job description

Mecca Bingo is hiring an Assistant Manager to lead and energise a frontline team, delivering memorable guest experiences across the venue. You will work closely with the General Manager to set standards, motivate staff and create a welcoming atmosphere for every guest.

The role requires proven leadership, strong customer focus, and hands-on operational know-how to optimise daily operations and coach the team towards high performance.