Shift Leader — Dynamic Guest Experience

Mecca; Manchester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Pension & Life Assurance

Company Sick Pay

Paid breaks

Uniform provided

50% off food & soft drinks (you + 3)

Job summary

Mecca is looking for a Team Leader to run their area on shift, setting pace and standards so every guest has a brilliant experience. You will briefing the team, arranging rotas within your zone, coordinating breaks, and keeping service moving while escalating issues when needed.

In this role, you’ll lead frontline teams, drive service excellence, manage flow and coaching, and uphold safety and compliance across the venue. A dynamic hospitality/retail environment awaits your leadership.

Qualifications

• Strong people skills with a customer first mindset.
• Organised, proactive, and calm in a fast paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; expedite incidents promptly.

Skills

Strong people skills

Organised

Experience leading a team

Job description

Mecca is looking for a Team Leader to run their area on shift, setting pace and standards so every guest has a brilliant experience. You will briefing the team, arranging rotas within your zone, coordinating breaks, and keeping service moving while escalating issues when needed.

In this role, you’ll lead frontline teams, drive service excellence, manage flow and coaching, and uphold safety and compliance across the venue. A dynamic hospitality/retail environment awaits your leadership.