Team Leader - Frontline Service & Growth

Rank Group; England; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fixed hours 8-35

Paid breaks

Rewards platform

50% food discount

Pension & Life Assurance

Sick pay

Career development

Uniform provided

Job summary

Rank Group is seeking a proactive Team Leader to manage a shift, drive guest experience, and lead a frontline team within a fast-paced hospitality/retail setting.

You will brief the team, manage rota and breaks, and ensure service runs smoothly while meeting KPIs for customer satisfaction, speed, and cleanliness. This hands-on, high-energy role requires strong people skills and a calm, organised approach.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the area on shift, setting pace and standards for a brilliant guest experience.
• Brief the team and rota within your zone, coordinating breaks to keep service moving.
• Escalate issues when needed to maintain smooth operation and standards.
• Coach team in the moment with practical feedback to improve performance.
• Ensure safety and compliance through regular checks and proper procedures.

Skills

Strong people skills

Organised

Proactive

Calm under pressure

Customer-first mindset

Job description

Rank Group is seeking a proactive Team Leader to manage a shift, drive guest experience, and lead a frontline team within a fast-paced hospitality/retail setting.

You will brief the team, manage rota and breaks, and ensure service runs smoothly while meeting KPIs for customer satisfaction, speed, and cleanliness. This hands-on, high-energy role requires strong people skills and a calm, organised approach.