Hospitality Team Leader: Lead Memorable Guest Experiences

The Rank Group plc; Blyth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Paid breaks

Uniform provided

Pension & Life Assurance

Career development opportunities

Rewards platform

Company Sick Pay

50% off food & soft drinks (you + 3)

Job summary

Mecca in Blyth is seeking a Team Leader to run a busy shift, brief the team, and manage rota within your zone to ensure smooth service and an exceptional guest experience.

You will drive frontline leadership, monitor customer satisfaction and service speed, and coach staff for consistent performance while maintaining safety and compliance.

We offer a competitive salary, paid breaks, uniform provided, pension & life assurance, and clear opportunities for career development.

Qualifications

• Experience leading a team in hospitality/retail/leisure.
• Ability to manage shifts/rota within a zone.
• Strong customer-first mindset and problem solving.

Responsibilities

• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; elevate incidents promptly.

Skills

Team Leadership

Customer Service

Communication

Hospitality/Leisure

Job description

Mecca in Blyth is seeking a Team Leader to run a busy shift, brief the team, and manage rota within your zone to ensure smooth service and an exceptional guest experience.

You will drive frontline leadership, monitor customer satisfaction and service speed, and coach staff for consistent performance while maintaining safety and compliance.

We offer a competitive salary, paid breaks, uniform provided, pension & life assurance, and clear opportunities for career development.