Shift Leader, Grocery Retail - Flexible Hours & Growth

Tesco Retail; Bulwell; On-site; GBP 22,000 - 25,000; Full time

Job summary

Tesco is seeking a Shift Lead to motivate and guide a store team, delivering excellent customer service across store areas. You will schedule and oversee shifts, ensuring a smooth operation and a welcoming environment for customers, with a minimum 16 hours per week and shifts arranged within available windows.

The role emphasizes leading by example, clear communication, and building inclusive relationships to support colleagues and customers.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and customer service skills.
• Ability to motivate and inspire a team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Collaborate across store areas and support day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Stay curious and look for ways to serve customers, communities and the planet better.

Job description

Tesco is seeking a Shift Lead to motivate and guide a store team, delivering excellent customer service across store areas. You will schedule and oversee shifts, ensuring a smooth operation and a welcoming environment for customers, with a minimum 16 hours per week and shifts arranged within available windows.

The role emphasizes leading by example, clear communication, and building inclusive relationships to support colleagues and customers.