Shift Leader — Flexible Hours & Growth in Retail

Tesco; Ware; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague discount

Job summary

Tesco is seeking a Shift Lead to guide store teams in delivering excellent customer experiences on a varied shift pattern in Ware. You will lead across store areas, support colleagues, and step in for the Manager when needed.

The role emphasizes coaching, strong communication, and maintaining an inclusive, customer-focused atmosphere. Eligibility requires being over 18 and comfortable in a fast-paced retail environment.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service to customers.
• Able to build positive, inclusive relationships and keep the team well informed.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Work across all store areas and be the go-to person for day-to-day queries.
• Coach colleagues, provide feedback, and model excellent service.
• Lead the store confidently in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.

Skills

Leadership

Team management

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to guide store teams in delivering excellent customer experiences on a varied shift pattern in Ware. You will lead across store areas, support colleagues, and step in for the Manager when needed.

The role emphasizes coaching, strong communication, and maintaining an inclusive, customer-focused atmosphere. Eligibility requires being over 18 and comfortable in a fast-paced retail environment.