Shift Leader - Flexible Hours, Inclusive Team, Growth

Tesco UK; Liverpool; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to motivate and manage store teams, ensuring a great customer experience every day. You will coordinate across all store areas, respond to daily queries, and foster an inclusive environment where colleagues thrive.

Ideal candidates have prior team-lead experience in retail, excel at communication, and demonstrate flexibility to adapt to changing store needs while upholding Tesco's service standards.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong focus on delivering excellent customer service.
• Clear communication with colleagues and customers.
• Ability to motivate and manage a store team.

Responsibilities

• Leading the store team to deliver a great customer experience in-store.
• Work across all store areas and act as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Leading teams

Customer service

Communication

Teamwork

Tools

POS systems

Job description

Tesco UK is seeking a Shift Lead to motivate and manage store teams, ensuring a great customer experience every day. You will coordinate across all store areas, respond to daily queries, and foster an inclusive environment where colleagues thrive.

Ideal candidates have prior team-lead experience in retail, excel at communication, and demonstrate flexibility to adapt to changing store needs while upholding Tesco's service standards.