Shift Leader: Customer-First Kitchen & Retail

Greggs Plc; Chatham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay weekly

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Share of profits 10%

Health and Wellbeing App (Remote GP &

Holiday entitlement grows with career

Colleague share plans

Pension with employer match up to 7%

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs Plc is hiring a Shift Manager to oversee shop operations when the Manager isn’t present. You’ll motivate the team, ensure customers have a brilliant experience, and support multiple sales channels including in-shop, delivery, and Click + Collect.

You’ll lead by example, keep displays stocked, and maintain a clean, welcoming environment. The role emphasizes supervisory leadership, excellent customer service, and a hands-on approach to food preparation and operations.

Qualifications

• Previous team supervisory experience in a similar customer-focused environment.
• Availability for shift-based work.
• Strong leadership and communication abilities.

Responsibilities

• Inspire the team to deliver excellent shop standards.
• Lead by example delivering fast, friendly service.
• Prepare products including sandwiches and manage ovens.

Skills

Team leadership

Customer service

People management

Job description

Greggs Plc is hiring a Shift Manager to oversee shop operations when the Manager isn’t present. You’ll motivate the team, ensure customers have a brilliant experience, and support multiple sales channels including in-shop, delivery, and Click + Collect.

You’ll lead by example, keep displays stocked, and maintain a clean, welcoming environment. The role emphasizes supervisory leadership, excellent customer service, and a hands-on approach to food preparation and operations.