Shift Lead: Customer Experience & Team Leader

Greggs plc; Bath; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks on shift

Paid breaks

Profit sharing

Job summary

Greggs plc is seeking a Shift Manager to lead shop teams and ensure excellent service across in-shop, delivery, Click + Collect and drive thru channels. You’ll drive standards, motivate staff and oversee product preparation, displays and cleanliness on shift.

You’ll be a reliable leader with a passion for customer care, and you will help create an inclusive, welcoming environment for colleagues and customers alike.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Job description

Greggs plc is seeking a Shift Manager to lead shop teams and ensure excellent service across in-shop, delivery, Click + Collect and drive thru channels. You’ll drive standards, motivate staff and oversee product preparation, displays and cleanliness on shift.

You’ll be a reliable leader with a passion for customer care, and you will help create an inclusive, welcoming environment for colleagues and customers alike.