Shift & Customer Experience Leader

Greggs plc; West Bromwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay paid weekly

Colleague discount up to 50% off Gregg

Free hot drinks on shift

Paid breaks

We share 10% of profits with our teams

Health and Wellbeing App with RemoteGP

Holiday entitlement grows with your 
c

Colleague share plans

Pension scheme with 7% employer match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping and

Job summary

Greggs plc is seeking a Shift Manager to lead store operations and deliver great customer experiences. You’ll oversee the shop when the Manager isn’t present, motivate the team, and ensure colleagues have what they need to perform brilliantly.

As a Shift Manager you’ll drive service excellence, manage product preparation, maintain presentation, and uphold cleanliness. The role rewards leadership with opportunities for growth and a supportive team environment.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.
• If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a Shift Manager to lead store operations and deliver great customer experiences. You’ll oversee the shop when the Manager isn’t present, motivate the team, and ensure colleagues have what they need to perform brilliantly.

As a Shift Manager you’ll drive service excellence, manage product preparation, maintain presentation, and uphold cleanliness. The role rewards leadership with opportunities for growth and a supportive team environment.