Shift Leader - Flexible, Inclusive Store Team Lead

Tesco; Neath; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead in the UK to drive store performance and deliver a great customer experience. You’ll lead a dynamic team across store areas, act as the key point of contact for daily operations, and coach colleagues to achieve high standards of service.

As an inclusive employer, Tesco values flexibility, communication, and the ability to adapt to changing priorities while maintaining excellent customer care and teamwork.

Qualifications

• Experience in a fast-paced retail environment is preferred.
• Strong leadership with the ability to motivate a team.
• Clear communication and the ability to keep the team informed.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and act as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Serve customers and communities with a mindset to improve every day.

Skills

Team leadership

Communication

Customer service

Flexibility

People management

Education

Minimum age 18

Job description

Tesco is seeking a Shift Lead in the UK to drive store performance and deliver a great customer experience. You’ll lead a dynamic team across store areas, act as the key point of contact for daily operations, and coach colleagues to achieve high standards of service.

As an inclusive employer, Tesco values flexibility, communication, and the ability to adapt to changing priorities while maintaining excellent customer care and teamwork.