Shift Leader: Flexible, Inclusive Retail Team Coach

Tesco; West of England; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer match

Discounts and shares

Cycle-to-work scheme

Job summary

Tesco is seeking a Shift Lead in the United Kingdom. You will lead the store team to ensure a great customer experience, manage daily operations, and stand in for the store manager when needed.

The role requires a strong service mindset, clear communication, and the ability to adapt to change. We offer a minimum of 16 hours per week with flexible shifts and a comprehensive benefits package including discount schemes, life cover, and pension contributions.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong service orientation and customer focus.
• Clear, effective communication with colleagues and customers.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Lead the store in the Manager’s absence and make flexible, balanced decisions.
• Coach colleagues and provide feedback to drive service quality.
• Promote inclusive, positive relationships to support team performance.

Skills

Team leadership

Customer service

Communication

Time management

Retail experience

Job description

Tesco is seeking a Shift Lead in the United Kingdom. You will lead the store team to ensure a great customer experience, manage daily operations, and stand in for the store manager when needed.

The role requires a strong service mindset, clear communication, and the ability to adapt to change. We offer a minimum of 16 hours per week with flexible shifts and a comprehensive benefits package including discount schemes, life cover, and pension contributions.