Shift Leader - Flexible Hours, Inclusive Retail Team

Tesco; Poole; In loco; GBP 21.000 - 23.000; Tempo pieno

Descrizione del lavoro

Tesco UK is seeking a Store Shift Lead to drive a great customer experience and lead the team in daily operations. You will work across store areas with colleagues, coaching and supporting performance while modelling excellent service.

We encourage inclusive relationships, flexible working where possible, and the ability to lead in the Manager’s absence. This role emphasises customer, community, and planet‑friendly practices and 18+ eligibility.

Competenze

• Experience in a fast-paced retail environment in a team lead or management role.
• Strong communication and customer service skills.
• Ability to lead in the Manager’s absence and make balanced decisions.
• Commitment to inclusivity and delivering excellent service.

Mansioni

• Lead the store team to deliver a great customer experience.
• Work across all store areas and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities and the planet better.

Conoscenze

Team leadership

Customer service

Communication

Coaching

Adaptability

Descrizione del lavoro

Tesco UK is seeking a Store Shift Lead to drive a great customer experience and lead the team in daily operations. You will work across store areas with colleagues, coaching and supporting performance while modelling excellent service.

We encourage inclusive relationships, flexible working where possible, and the ability to lead in the Manager’s absence. This role emphasises customer, community, and planet‑friendly practices and 18+ eligibility.