Shift Leader - Lead a Dynamic Retail Team (Flexible Hours)

Tesco; Tottenham; On-site; GBP 22,000 - 25,000; Full time

Job summary

Tesco is seeking a Shift Lead to supervise store operations in the UK, driving a great customer experience across all departments. You will plan and coordinate shifts, maintain daily store performance, and support colleagues to deliver outstanding service.

The role requires leadership ability, flexibility, and a proactive attitude in a fast-paced retail environment. Join a diverse team focused on serving customers, communities and the planet sustainably.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and ability to coach others.
• Clear communicator with the ability to keep the team informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Managers absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication skills

Job description

Tesco is seeking a Shift Lead to supervise store operations in the UK, driving a great customer experience across all departments. You will plan and coordinate shifts, maintain daily store performance, and support colleagues to deliver outstanding service.

The role requires leadership ability, flexibility, and a proactive attitude in a fast-paced retail environment. Join a diverse team focused on serving customers, communities and the planet sustainably.