Shift Leader — Flexible, Customer‑Focused Retail Lead

Tesco; Portsmouth; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

Colleague Clubcard discount

Wellbeing services

Pension with employer contributions

Job summary

Tesco Shift Lead in the United Kingdom is a frontline leadership role within our stores, focusing on delivering a great customer experience and day-to-day operations. You will lead a team, coordinate across store areas, and ensure shifts run smoothly.

The role offers flexible hours with a minimum guaranteed week and competitive hourly pay starting at £15.59, rising to £16.86 in certain locations. Benefits include holiday entitlement, flexible working, colleague discounts, and a pension plan

Qualifications

• Experience as a team lead or manager in fast-paced retail.
• Strong role model with passion for great service.
• Ability to build inclusive, supportive team environment.
• Clear communicator using multiple channels.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Collaborate across store areas and assist colleagues with operations.
• Foster positive, inclusive relationships among team members.
• Lead the store in the Manager's absence when required.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback, model great service.
• Seek opportunities to better serve customers, communities, and planet.

Skills

Team leadership

Customer service focus

Communication skills

Adaptability

Job description

Tesco Shift Lead in the United Kingdom is a frontline leadership role within our stores, focusing on delivering a great customer experience and day-to-day operations. You will lead a team, coordinate across store areas, and ensure shifts run smoothly.

The role offers flexible hours with a minimum guaranteed week and competitive hourly pay starting at £15.59, rising to £16.86 in certain locations. Benefits include holiday entitlement, flexible working, colleague discounts, and a pension plan