Shift Leader — Flexible Hours & Team Impact

Tesco UK; Manchester; On-site; GBP 14,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to guide store teams and deliver excellent customer experiences in a fast-paced retail environment. You will lead daily operations, coach staff, and ensure outstanding service while maintaining inclusive, collaborative team dynamics.

Ideal candidates have leadership experience in retail, strong communication skills, and a proactive mindset to adapt to changing store needs. 18+ and committed to delivering value for customers and communities.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and interpersonal skills with customers and colleagues.
• Ability to adapt to change and solve problems on the shop floor.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• To be over 18 for this role.
• Experience working in a team lead or management position in a fast‑paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Skills

Team leadership

Customer service

Communication

Decisive thinking

Job description

Tesco UK is seeking a Shift Lead to guide store teams and deliver excellent customer experiences in a fast-paced retail environment. You will lead daily operations, coach staff, and ensure outstanding service while maintaining inclusive, collaborative team dynamics.

Ideal candidates have leadership experience in retail, strong communication skills, and a proactive mindset to adapt to changing store needs. 18+ and committed to delivering value for customers and communities.