Retail Shift Lead - Inclusive Team Leader (Flexible Hours)

Tesco; Stratford-upon-Avon; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is looking for a Store Shift Lead to drive daily store operations and customer experience in a fast-paced retail environment. You will lead the team, coordinate across departments, and model excellent service as the go-to person for operational queries.

Ideal candidates will be strong communicators, capable of motivating others, and comfortable making rapid, balanced decisions in changing conditions.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• Able to build positive, inclusive relationships within a team.
• Confident communicator and natural leader.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco UK is looking for a Store Shift Lead to drive daily store operations and customer experience in a fast-paced retail environment. You will lead the team, coordinate across departments, and model excellent service as the go-to person for operational queries.

Ideal candidates will be strong communicators, capable of motivating others, and comfortable making rapid, balanced decisions in changing conditions.