Retail Shift Lead - Inclusive Team, Flexible Hours

Tesco; Basingstoke and Deane; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to supervise in-store teams and ensure an excellent customer experience. You will coordinate day-to-day operations, support colleagues, and step in for the Manager when needed.

The role requires 18+ years of age, retail leadership experience, and a proactive, customer-first approach. Tesco emphasises inclusivity and flexible working arrangements across stores in the UK.

Qualifications

• To be over 18.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Flexibility

Problem solving

Job description

Tesco UK is seeking a Shift Lead to supervise in-store teams and ensure an excellent customer experience. You will coordinate day-to-day operations, support colleagues, and step in for the Manager when needed.

The role requires 18+ years of age, retail leadership experience, and a proactive, customer-first approach. Tesco emphasises inclusivity and flexible working arrangements across stores in the UK.