Shift Leader — Flexible Hours & Team Leadership

Tesco; Sefton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

20 days holiday

Personal day

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with 7.5% match

Cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead role in the United Kingdom is at the heart of our stores, delivering a great in-store experience for customers while leading a proactive team. You’ll coordinate day-to-day operations, support colleagues, and step in for the Store Manager when needed.

This role values flexibility, inclusivity, and service excellence. The position offers guaranteed hours and a role that adapts to store needs, with emphasis on collaboration, communication, and outstanding customer care, in a

Qualifications

• Experience leading teams in fast-paced retail.
• Strong customer service mindset and ability to resolve issues.
• Clear communicator with the ability to keep the team informed.
• Proven coaching and mentoring skills.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and be the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence when required.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to improve service to customers and community.

Skills

Team leadership

Customer service

Communication

Coaching

Job description

Tesco Shift Lead role in the United Kingdom is at the heart of our stores, delivering a great in-store experience for customers while leading a proactive team. You’ll coordinate day-to-day operations, support colleagues, and step in for the Store Manager when needed.

This role values flexibility, inclusivity, and service excellence. The position offers guaranteed hours and a role that adapts to store needs, with emphasis on collaboration, communication, and outstanding customer care, in a