Shift Leader — Flexible Hours, Great Benefits

Tesco PLC; Risca; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday leave from 20 days including a

Flexible working from day one

Colleague Clubcard discount

Wellbeing services

Life cover and pension

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to join our store team in the United Kingdom. The role focuses on leading a busy in-store team, delivering excellent customer service, and supporting daily operations.

You will act as a key point of contact across teams and help drive a positive, inclusive work environment. You will coach colleagues, maintain strong communication, and step in as needed when the store manager is unavailable.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Delivering excellent customer service and supporting colleagues.
• Clear communication and the ability to adapt to changing store needs.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Be the go-to person for day-to-day operational queries across store areas.
• Build inclusive relationships and coach colleagues for great service.
• Lead the store in the Manager's absence with confidence.
• Make balanced decisions and adapt to change in a dynamic environment.
• Promote strives to serve customers and communities daily.

Skills

Team leadership

Customer service

Communication

Flexibility

Problem solving

Job description

Tesco PLC is seeking a Shift Lead to join our store team in the United Kingdom. The role focuses on leading a busy in-store team, delivering excellent customer service, and supporting daily operations.

You will act as a key point of contact across teams and help drive a positive, inclusive work environment. You will coach colleagues, maintain strong communication, and step in as needed when the store manager is unavailable.