Shift Leader: Flexible Hours, Great Service & Team Impact

Tesco UK; Bolton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tesco UK is recruiting a Shift Lead to help run in-store operations and deliver excellent customer service. You will lead the team, coordinate across store areas, and coach colleagues to maintain high standards.

The role requires strong leadership, clear communication, and the ability to adapt to changing store needs. Competitive pay starts at £15.59 per hour, with increases in designated stores and a guaranteed minimum weekly hours.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Job description

Tesco UK is recruiting a Shift Lead to help run in-store operations and deliver excellent customer service. You will lead the team, coordinate across store areas, and coach colleagues to maintain high standards.

The role requires strong leadership, clear communication, and the ability to adapt to changing store needs. Competitive pay starts at £15.59 per hour, with increases in designated stores and a guaranteed minimum weekly hours.