Shift Leader — Flexible Hours, Customer-Focused Retail Lead

Tesco; Winchester; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Pension with matching

Life cover

Job summary

Tesco Shift Lead role in the United Kingdom offers a frontline leadership position in our stores. Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week. Some locations may pay more.

Your hours will be scheduled within available windows, with at least 3 weeks notice for shifts. You will oversee daily store operations, support colleagues, and ensure excellent customer service while adapting to changing needs.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service focus and ability to coach others.
• Clear communicator with ability to keep team informed and engaged.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Coach colleagues, give feedback and model excellent service.
• Step in as store leader in the Manager's absence and adapt to changes.

Skills

Team leadership

Customer service

Communication

Store operations

Job description

Tesco Shift Lead role in the United Kingdom offers a frontline leadership position in our stores. Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week. Some locations may pay more.

Your hours will be scheduled within available windows, with at least 3 weeks notice for shifts. You will oversee daily store operations, support colleagues, and ensure excellent customer service while adapting to changing needs.