Shift Lead - Retail Store | Customer Focus & Team Growth

Tesco; Failsworth; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday leave

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension scheme

Cycle-to-work

Uniform provided

Job summary

Tesco Shift Lead role in the United Kingdom puts you at the heart of store operations. You’ll lead a friendly team, ensure great in-store service, and manage day-to-day queries across departments within a fast-paced retail environment.

Shifts start early, with a guaranteed minimum of 16 hours per week; pay starts at £15.59 per hour and rises to £16.86 in M25 stores. This role offers flexibility, training, and opportunities to develop leadership skills while supporting customers and colleagues.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service focus with the ability to meet customer needs.
• Clear communicator using multiple methods to keep the team informed.
• Natural leader who motivates and inspires the team to deliver.
• Willingness to work across store areas and adapt to change.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and with colleagues, acting as the go-to person for daily queries.
• Build inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities and planet a little better every day.

Skills

Team leadership

Customer service focus

Communication skills

Flexibility

Problem solving

Job description

Tesco Shift Lead role in the United Kingdom puts you at the heart of store operations. You’ll lead a friendly team, ensure great in-store service, and manage day-to-day queries across departments within a fast-paced retail environment.

Shifts start early, with a guaranteed minimum of 16 hours per week; pay starts at £15.59 per hour and rises to £16.86 in M25 stores. This role offers flexibility, training, and opportunities to develop leadership skills while supporting customers and colleagues.